- Adobe1
- Akeneo1
- Alcatel-Lucent Enterprise9
- Auth06
- AWS8
- Commvault2
- Commvault-Infoniqa2
- Confluent7
- Diligent11
- Elastic1
- Esker4
- Forrester2
- Genesys18
- Genesys and Frontline Solutions3
- Genesys and TechneValue3
- Hornetsecurity5
- Juniper1
- Kaspersky1
- LastPass4
- Lookout26
- Mobica4
- NFON2
- Nutanix10
- Okta13
- OpenText3
- Performance One1
- PrestaShop Checkout2
- Quantum2
- Quest2
- Red Hat9
- Rubrik2
- Salesforce7
- SoftwareOne4
- Stormshield6
- Talkdesk8
- Tenable4
- Veeam23
- WALLIX3
- Wind River4
- Zoom32
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Regardless of the metric, delivering an excellent customer experience is at the top of business leaders’ priority lists. When asked for their top three business priorities, a late 2020 Metrigy study of 700 IT, CX, and business leaders globally placed “customer satisfaction” at the top of the list, ahead of product and service quality, information
Shaping the Future of Work in European Healthcare
UCaaS can go a long way toward keeping employees healthier, more productive, and balanced. 79%of European healthcare organizations interviewed by IDC are implementing these key actions to improve workforce experience. 58% Investing in intelligent decision support. 38% Enhancing collaboration and investing in related platforms/ solutions. 30% Continuing to invest in telehealth and virtual visit solutions.
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Why Businesses Must Shift to Hybrid Work Employees’ desire for remote and hybrid work arrangements is greater than companies are willing to commit to. However, IDC surveys show that hybrid is more than an employee benefit, it is fundamentally a business initiative impacting the bottom line. 72% of European companies are implementing hybrid work models
Planning for the Future: How Empathy at Scale Can Drive Insurance Resilience in the New Digital Era
Although digital transformation has provided opportunities for the industry in the form of new, more cost-effective distribution channels and straightforward customer journeys, it has also resulted in some adverse implications. As face-to-face transactions become less common, particularly in the personal line of business, insurance providers need to find a way to create a personal touch
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Il 30% degli istituti di servizi finanziari ritiene che la propria esperienza digitale sia “indietro” rispetto alle aspettative dei consumatori. Con Zoom, i vostri dipendenti potranno offrire ai clienti servizi innovativi, orchestrati e senza interruzioni, attraverso più team, linee di business e aree geografiche.
I servizi finanziari in un mondo cambiato
La vostra azienda è pronta a supportare i nuovi modi di lavorare per clienti e dipendenti? La globalizzazione e la digitalizzazione stavano trasformando il modo di lavorare anche prima della pandemia globale COVID 19, ma in futuro gli spazi di lavoro ibridi e flessibili saranno la norma. Con ciò, ci si aspetta equità e inclusione
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Le sfide derivanti dalla pandemia COVID-19, in particolare gli ordini di isolamento, le restrizioni ai viaggi e il passaggio al lavoro a distanza, hanno stimolato la consapevolezza e l’uso quotidiano degli strumenti di collaborazione. Ciò è particolarmente vero per le videoconferenze e le riunioni online. La maggior parte delle aziende che hanno permesso ai dipendenti