What You’ll Find in This Report: For the fifth edition of our “State of Sales” report, Salesforce Research surveyed more than 7,700 sales professionals worldwide to discover how sales organizations are: • Maximizing value amid economic headwinds • Meeting changing buyer expectations more efficiently • Leaning more into sales operations as a strategic partner in
In this volatile global business environment, pivoting quickly has become a standard operating procedure, and the pressure for faster decision making is intense. Organizations are looking for ways to reduce costs, increase operational efficiencies, improve employee productivity, and promote customer satisfaction. As leaders look to their data to find answers, it’s become increasingly clear that
IDP products find a wide variety of use cases from different business functions and verticals: finance, HR, customer experience, legal and IT. IDP adoption not only helps enterprises achieve cost savings, but also improve their workforce productivity and employee and customer experience. In this study, we assess IDP software products that leverage AI/cognitive capabilities and
Every business is now a data business, and this evolution has significantly impacted the means to manage data. Processes that once worked fine to capture, store, process, and manage data have been outpaced by the growth in volume and varieties of business data, exposing vulnerabilities in information architectures. Business demands that data management programs be
Access to data—by everyone, everywhere—is a business imperative. The answers to today’s most pressing business challenges, like the need to do more with less, lie in the data, just waiting to be uncovered. This guide will explain how governance in Tableau creates trust and confidence by establishing controls, roles, and repeatable processes across three main
Data has the potential to transform your business. When you promote datadriven decision making at every level, you can anticipate business trends, deploy resources efficiently, and maximize revenues by equipping your teams with the insights they need to make better and faster decisions. And it all starts with connecting people with unified data.
HOW TO BUILD A MORE ROBUST EMAIL STRATEGY: Pinpoint which use cases make the most successful email interactions Use agentless notifications set to activate through “if-then” criteria Prioritise emails like warranty expiration notices over promotional campaigns Email has evolved over the years. Even if it’s already part of your contact centre strategy for customer experience
Businesses worldwide have seen a massive acceleration in demand for digital products and services. And 80% of customers now consider their experience with a company to be as important as its product. That means companies must engage smarter — combining the best of AI and human support so customers and employees get what they need
The steady evolution of the contact centre is over. A rapid revolution in customer expectations that demands unprecedented agility is taking its place. To thrive, organisations in every industry need innovative customer experience (CX) strategies — and the technology to deliver them. CX transformation is critical — and it depends on winning over the executive
Consumers have grown accustomed to exceptional experiences. They want to be heard, seen and helped. And they expect great service that’s infused with empathy. Conversational AI can empower your organisation to listen, understand and act with empathy during every conversation — human or machine — if it’s incorporated with strategic intent. Explore how you can