Social media is one of the key touchpoints for today’s businesses when it comes to delivering great customer experiences. But with 45% of brands using more than 5 tools to manage their CX across channels, there is a huge disconnect between user expectations and customer journeys, which results in dissatisfaction and disconnected experiences. Enterprise Strategy
IDP products find a wide variety of use cases from different business functions and verticals: finance, HR, customer experience, legal and IT. IDP adoption not only helps enterprises achieve cost savings, but also improve their workforce productivity and employee and customer experience. In this study, we assess IDP software products that leverage AI/cognitive capabilities and
In 2022, more than 25,000 CVEs were reported, a 25% increase over 2021. New cybersecurity mandates and stricter supply chain security policies are direct responses to the increasing threat landscape for critical infrastructure systems. Software developers building and deploying Linux platforms for intelligent edge devices and systems are feeling the impact. A stronger security posture
Protecting against mobile phishing is essential to minimizing data risk: Gone are the days of brute force cyber attacks. Users, endpoints, and applications are now closely connected to each other, which means threat actors can initiate advanced attacks by simply stealing an employee’s credentials. By posing as a legitimate user, attackers can bypass many security
Most organizations today operate in the cloud. By taking advantage of the scalability and ease of operation of cloud services, you can enhance productivity and collaboration while reducing operational costs. And when you’re using someone else’s infrastructure, you don’t have to worry about upkeep, which means you can more easily expand capacity and recover from