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How Successful IT Leaders Drive Data Transformation

In this volatile global business environment, pivoting quickly has become a standard operating procedure, and the pressure for faster decision making is intense. Organizations are looking for ways to reduce costs, increase operational efficiencies, improve employee productivity, and promote customer satisfaction. As leaders look to their data to find answers, it’s become increasingly clear that

Everest Group Intelligent Document Processing (IDP) and Unstructured Document Processing Products PEAK Matrix® Assessment 2023

IDP products find a wide variety of use cases from different business functions and verticals: finance, HR, customer experience, legal and IT. IDP adoption not only helps enterprises achieve cost savings, but also improve their workforce productivity and employee and customer experience. In this study, we assess IDP software products that leverage AI/cognitive capabilities and

Governance for Tableau

Access to data—by everyone, everywhere—is a business imperative. The answers to today’s most pressing business challenges, like the need to do more with less, lie in the data, just waiting to be uncovered. This guide will explain how governance in Tableau creates trust and confidence by establishing controls, roles, and repeatable processes across three main

Mastering email in a modern contact centre

HOW TO BUILD A MORE ROBUST EMAIL STRATEGY: Pinpoint which use cases make the most successful email interactions Use agentless notifications set to activate through “if-then” criteria Prioritise emails like warranty expiration notices over promotional campaigns Email has evolved over the years. Even if it’s already part of your contact centre strategy for customer experience

Digital engagement best practices

Businesses worldwide have seen a massive acceleration in demand for digital products and services. And 80% of customers now consider their experience with a company to be as important as its product. That means companies must engage smarter — combining the best of AI and human support so customers and employees get what they need