HOW TO BUILD A MORE ROBUST EMAIL STRATEGY: Pinpoint which use cases make the most successful email interactions Use agentless notifications set to activate through “if-then” criteria Prioritise emails like warranty expiration notices over promotional campaigns Email has evolved over the years. Even if it’s already part of your contact centre strategy for customer experience
Businesses worldwide have seen a massive acceleration in demand for digital products and services. And 80% of customers now consider their experience with a company to be as important as its product. That means companies must engage smarter — combining the best of AI and human support so customers and employees get what they need
The steady evolution of the contact centre is over. A rapid revolution in customer expectations that demands unprecedented agility is taking its place. To thrive, organisations in every industry need innovative customer experience (CX) strategies — and the technology to deliver them. CX transformation is critical — and it depends on winning over the executive
Consumers have grown accustomed to exceptional experiences. They want to be heard, seen and helped. And they expect great service that’s infused with empathy. Conversational AI can empower your organisation to listen, understand and act with empathy during every conversation — human or machine — if it’s incorporated with strategic intent. Explore how you can
Today’s students expect and demand a whole range of ways to contact their preferred universities and for the applications process to be smoothly managed through those same channels. A traditional voice-based PBX exchange is ill-equipped to meet those expectations, or to handle the speed and complexity of customer service interactions in the digital age. And
Use this ebook to determine which phase of your digital engagement journey you’re in — and how to advance to the next.
In this eBook, we’ll explore the biggest customer service trends in BFSI today, how you can act and respond effectively to them, and where we expect 2021 will take us next.