Se da un lato la trasformazione digitale ha portato opportunità al settore sotto forma di nuovi canali di distribuzione più efficienti dal punto di vista dei costi e processi di assistenza clienti più semplici, dall’altro ha avuto anche alcune conseguenze negative. Poiché le transazioni faccia a faccia diventano meno comuni, soprattutto nei rami personali, i
The challenges that have stemmed from the COVID-19 pandemic—notably the lockdown orders, travel restrictions, and the pivot to remote work—have propelled awareness and daily use of collaboration tools. This is particularly true for video conferencing and online meetings. Most businesses that enabled employees to work from home quickly embraced video as a means to maintain
Employees can deliver innovative, orchestrated, seamless services to customers across multiple teams, lines of business, and geographies. Enable scalable and efficient work through a single platform designed to support compliant communications. Thirty percent of financial services institutions believe their digital experience is “lagging behind” consumer expectations.
IN THIS EBOOK, YOU’LL FIND OUT: Why contact centre leaders struggle to reduce costs and boost satisfaction Why customer journeys are the key to contact centre optimisation Six ways journeys help you increase satisfaction and reduce costs According to Forbes, poor customer service is costing businesses more than $75 billion a year. The pressure to
As customers embrace digital channels, voice might seem hopelessly old-fashioned. It’s easy to overlook in your planning, but that’s a mistake you can’t afford to make. Voice still matters, and it should still be at the heart of your omnichannel strategy. It’s the channel customers still prefer for complex issues and sensitive situations. And when
Protecting against mobile phishing is essential to minimizing data risk: Gone are the days of brute force cyber attacks. Users, endpoints, and applications are now closely connected to each other, which means threat actors can initiate advanced attacks by simply stealing an employee’s credentials. By posing as a legitimate user, attackers can bypass many security
Im Bereich Virtualisierung ist VMware auch 2021 führend, und viele Veeam®-Kunden verlassen sich auf VMware vSphere als bevorzugte Virtualisierungsplattform. Die Grundlage einer jeden Datensicherungsstrategie ist das Backup, denn nur mit einem richtigen Backup ist die Wiederherstellbarkeit der Daten garantiert. Im Whitepaper, Die 10 Best Practices für VMware-Backups“ stellen wir Best Practices für Veeam Backup &
Experience the Veeam Data Platform — Premium Edition with this demo video that demonstrates how you can achieve data resiliency against any threat with:• Accelerated backups via snapshots and Continuous Data Protection (CDP) • Identification of suspicious activity with Veeam monitoring and analytics • Automated disaster recovery (DR) and compliance documentation creation • Automated testing
Backing up and recovering virtual machines (VMs) is critical to any Modern Data Protection strategy. Watch this FREE Demo video from Veeam and learn how to: • Set up backup jobs • Explore new repository options • Perform recovery in the event of a disaster • And more! Back up your VMs today!
Cyber-attacks continue to evolve, and organizations are looking for better ways to reliably recover their data after a breach and avoid paying a ransom to criminals. To do this, companies must build resilient recovery plans that are well-documented and continually tested to ensure clean data is available for recovery. Join us for this session, where