eGuide

Service level agreements (SLA): i vantaggi e le best practice

EasyVista presenta un’infografica essenziale per chi desidera ottimizzare la qualità dei propri servizi e migliorare la soddisfazione del cliente tramite l’uso efficace degli Accordi sul Livello di Servizio (SLA). In questa guida, EasyVista illustra le diverse tipologie di SLA, i loro principali vantaggi e offre consigli praticiper creare accordi di servizio efficaci e adattabili.  Cosa

Guida alla strategia dei dati

Guida pratica dedicata ai CDO per generare valore di business Le iniziative di dati e Analytics ad hoc non sono sufficienti per ottenere un successo aziendale sostenibile. I Chief Data Officer e i leader dei dati devono costruire una strategia dei dati che favorisca la crescita dell’azienda, alimenti l’innovazione, migliori la customer experience e molto

Aumenta l’efficienza con Service Cloud

Costruisci relazioni durature con i clienti grazie alla piattaforma più completa e intelligente al mondo. Guarda la nostra demo per scoprire come sfruttare al massimo la potenza di AI + Dati + CRM, dalle soluzioni self-service all’assistenza clienti fino al lavoro sul campo: soluzioni più rapide grazie a un’AI affidabile aumento della soddisfazione dei clienti

Entity management technology: An untapped operational advantage

Entity management technology may just be the “silver bullet” your C-suite is looking for. And with this guide, your team will be equipped to: Overcome the three most common challenges of entity management Identify best practices for meeting entity management requirements head-on Use robust technologies to help your organization gain a strategic advantage

How Governance Technology Can Improve Your Board’s Performance

To be truly impactful, today’s boards must understand that transparency and accountability are just as important to investors and shareholders as the need to keep pace with new opportunities, new security threats, and new global and economic developments. With the increased focus on reporting requirements for governance, risk and compliance (GRC) protocols, as well as

Mastering email in a modern contact centre

HOW TO BUILD A MORE ROBUST EMAIL STRATEGY: Pinpoint which use cases make the most successful email interactions Use agentless notifications set to activate through “if-then” criteria Prioritise emails like warranty expiration notices over promotional campaigns Email has evolved over the years. Even if it’s already part of your contact centre strategy for customer experience

#1 Hybrid Cloud Backup Guide

Regardless of what the cloud looks like for your organization, Veeam® Platform delivers the #1 hybrid cloud backup solution that allows you to own your data on any cloud. Read this guide to learn about a cloud solution that offers: Broad, native support for any environment Centralized management to eliminate point products Cloud mobility and

Cyber Security Report 2023

The Cyber Security Report (formerly Cyber Threat Report) is an annual analysis of the current cyber threat landscape based on real-world data collected and studied by Hornetsecurity’s dedicated Security Lab team. Hornetsecurity processes more than two billion emails every month. By analyzing the threats identified in these communications, combined with a detailed knowledge of the

Il futuro della fidelizzazione dei clienti

Con il passaggio a un’economia di buy-from-home (acquisti da casa), il ruolo del contact center va oltre il semplice supporto inbound e outbound; oggigiorno il focus principale è costruire e mantenere relazioni più proficue con i clienti. Considerato questo cambiamento, non stupisce che il 91% dei professionisti della CX afferma che il loro contact center