What You’ll Find in This Report: For the fifth edition of our “State of Sales” report, Salesforce Research surveyed more than 7,700 sales professionals worldwide to discover how sales organizations are: • Maximizing value amid economic headwinds • Meeting changing buyer expectations more efficiently • Leaning more into sales operations as a strategic partner in
It’s a common challenge for network equipment companies: The priority is creating breakthrough innovations, not supporting and maintaining legacy software on deployed equipment. But the unfortunate consequence, all too often, is a buildup of technical debt, higher security risks, and unstable software platforms. In the case of one long-term Wind River® customer, a network equipment
Is Your Company Ready to Support the New Ways of Working—for Customers and Employees? Globalization and digitization were transforming the way we work even before the global COVID 19 pandemic, but going forward, flexible hybrid workspaces will be the norm. With that comes the expectation of equity and inclusiveness for employees, and more personalized, meaningful
Regardless of the metric, delivering an excellent customer experience is at the top of business leaders’ priority lists. When asked for their top three business priorities, a late 2020 Metrigy study of 700 IT, CX, and business leaders globally placed “customer satisfaction” at the top of the list, ahead of product and service quality, information
UCaaS can go a long way toward keeping employees healthier, more productive, and balanced. 79%of European healthcare organizations interviewed by IDC are implementing these key actions to improve workforce experience. 58% Investing in intelligent decision support. 38% Enhancing collaboration and investing in related platforms/ solutions. 30% Continuing to invest in telehealth and virtual visit solutions.
Why Businesses Must Shift to Hybrid Work Employees’ desire for remote and hybrid work arrangements is greater than companies are willing to commit to. However, IDC surveys show that hybrid is more than an employee benefit, it is fundamentally a business initiative impacting the bottom line. 72% of European companies are implementing hybrid work models
Although digital transformation has provided opportunities for the industry in the form of new, more cost-effective distribution channels and straightforward customer journeys, it has also resulted in some adverse implications. As face-to-face transactions become less common, particularly in the personal line of business, insurance providers need to find a way to create a personal touch
The challenges that have stemmed from the COVID-19 pandemic—notably the lockdown orders, travel restrictions, and the pivot to remote work—have propelled awareness and daily use of collaboration tools. This is particularly true for video conferencing and online meetings. Most businesses that enabled employees to work from home quickly embraced video as a means to maintain
Employees can deliver innovative, orchestrated, seamless services to customers across multiple teams, lines of business, and geographies. Enable scalable and efficient work through a single platform designed to support compliant communications. Thirty percent of financial services institutions believe their digital experience is “lagging behind” consumer expectations.
This is as normal as it is going to get. Hybrid work is our reality, and it is here to stay. There! We said it! The reality of hybrid work is an important point to make as we sometimes get caught up in an unproductive COVID-19 pandemic conversation. When the pandemic hit, we rushed to