Businesses worldwide have seen a massive acceleration in demand for digital products and services. And 80% of customers now consider their experience with a company to be as important as its product. That means companies must engage smarter — combining the best of AI and human support so customers and employees get what they need
The steady evolution of the contact centre is over. A rapid revolution in customer expectations that demands unprecedented agility is taking its place. To thrive, organisations in every industry need innovative customer experience (CX) strategies — and the technology to deliver them. CX transformation is critical — and it depends on winning over the executive
Consumers have grown accustomed to exceptional experiences. They want to be heard, seen and helped. And they expect great service that’s infused with empathy. Conversational AI can empower your organisation to listen, understand and act with empathy during every conversation — human or machine — if it’s incorporated with strategic intent. Explore how you can
Apache Kafka è alla base delle architetture di dati moderne, ma questa tecnologia open-source non offre alle aziende tutto ciò di cui hanno bisogno per andare rapidamente in produzione e per gestire in modo completo i dati in tempo reale. . Per poter connettere , elaborare e rispondere ai dati in movimento in tutti gli
C’è una nuova generazione di società assicurative che si sta collegando con i clienti online anziché tramite broker e agenti tradizionali. Offrono un’esperienza on-demand altamente personalizzata con polizze personalizzate e gestione dei sinistri self-service più conveniente ed economicamente vantaggiosa per i clienti rispetto alle assicurazioni tradizionali.
Scarica l’ebook “Kafka nel cloud: perché è 10 volte meglio con Confluent” per scoprire nel dettaglio come Confluent ha saputo sfruttare la potenza del cloud per creare una piattaforma di streaming dei dati che è 10 volte meglio di Apache Kafka, con cui puoi dire finalmente addio alle tradizionali difficoltà di gestione
The pace and scale of modern business innovation is increasing. Many industries are experiencing widespread disruption. Digitally connected customers demand more at a faster pace. New competition comes from outside of traditional market segments. These trends place competitive pressures on businesses.
“The benefits of the public cloud are significant. But with it comes challenges, especially related to data protection, management and security. You need a Modern Data Protection platform to match your evolving data protection needs. Get this NEW Hybrid Cloud Backup For Dummies e-book to learn how you can ease management complexities, lower costs and
Most IT professionals would agree that ransomware attacks are an IT department’s worst nightmare. Successful ransomware attacks bring a company’s operation to a grinding halt, making critical data and applications inaccessible. They also expose organizations to huge fines if sensitive information is compromised. This year’s edition of the ransomware attacks survey collected data from over
How do employees use the collaboration solutions and which content is shared particularly often? What impact is shadow IT having on company security, and how can IT managers manage this? What are the risks and challenges presented by these solutions, and what are the future trends? These questions, and others, are analyzed and presented as