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The Intelligent CX Revolution: How AI is Changing the Game, is an IDC whitepaper sponsored by Sprinklr that explores the transformative role of artificial intelligence (AI) and generative AI (GenAI) in customer experience (CX) strategies. It highlights how these technologies are reshaping business models, driving operational efficiencies, and delivering personalized customer interactions. The report underscores the evolving importance of CX as a strategic enterprise priority, beyond its traditional roles in marketing and contact centers.

For European businesses, the complexity and risk associated with value-added tax (VAT) has only increased. With constantly evolving rules, rates and requirements for periodic and real-time reporting, the challenge of accurately managing VAT on every transaction across your business has never been bigger. Businesses running SAP have the opportunity to extend the power of their

Social media is one of the key touchpoints for today’s businesses when it comes to delivering great customer experiences. But with 45% of brands using more than 5 tools to manage their CX across channels, there is a huge disconnect between user expectations and customer journeys, which results in dissatisfaction and disconnected experiences. Enterprise Strategy

In this volatile global business environment, pivoting quickly has become a standard operating procedure, and the pressure for faster decision making is intense. Organizations are looking for ways to reduce costs, increase operational efficiencies, improve employee productivity, and promote customer satisfaction. As leaders look to their data to find answers, it’s become increasingly clear that

Every business is now a data business, and this evolution has significantly impacted the means to manage data. Processes that once worked fine to capture, store, process, and manage data have been outpaced by the growth in volume and varieties of business data, exposing vulnerabilities in information architectures. Business demands that data management programs be

Access to data—by everyone, everywhere—is a business imperative. The answers to today’s most pressing business challenges, like the need to do more with less, lie in the data, just waiting to be uncovered. This guide will explain how governance in Tableau creates trust and confidence by establishing controls, roles, and repeatable processes across three main

Costly ransomware attacks are on the rise. Developing a comprehensive strategy to protect your endpoints and your data is more critical than ever. In this webcast, you’ll learn best practices to strengthen endpoint security and data protection.   What you will learn Detect previously overlooked vulnerabilities that could be exploited Use key features for patching

Cybercriminals are becoming more sophisticated, and your backup is your last line of defence when it comes to ransomware attacks. You need to ensure your systems, applications and data are protected and protect your critical backups too. Finding the correct data protection software solution for your business will allow you to recover data quickly, reducing

Organisations using SAP software are already under pressure to make the transition to SAP S/4Hana by 2027. In many cases, those SAP customers are also exploring how to choose the best technology partners to migrate successfully from on-premise SAP to the cloud. With these twin goals in mind, IT leaders want a proven method and

Businesses everywhere are grappling with change, led by evolving customer expectations and shifting market conditions. To help overcome these challenges, organizations need to develop and deploy new applications with speed and efficiency. In partnership since 2008, Red Hat and Amazon Web Services (AWS) provide businesses with the tools and resources they need to make innovation