Salesforce Digital 360. Get more from Digital

We bring companies and customers together. Salesforce Digital 360 empowers companies in every industry to get more from digital from the moment of inspiration to the shopping journey, and beyond the purchase. Today’s customers expect a connected digital experience, all on their terms. Salesforce Digital 360 will help companies build loyalty that lasts a lifetime

Telefonie im Zeitalter des modernen Kundenservice

Vor der Einführung hybrider Arbeitsmodelle, die es Mitarbeiter: innen ermöglichen, von zu Hause aus zu arbeiten, sah der Callcenter-Alltag in etwa so aus: ein geschäftiges Großraumbüro, Agent:innen mit Headsets an Schreibtischen – ausgestattet mit Tischtelefonen und Monitoren – und Vorgesetzte, die unermüdlich ihre Runden drehen. Eingehende Anrufe erreichen verfügbare Agenten, die eiligst in mehreren Bildschirmmasken

4 Steps to Easily Automate Your Customer Service Workflows

Automation gets rid of complexity, improves the customer experience, and helps your people do what they do best. Aided by automation, middle- and back-office employees can easily collaborate with support staff to resolve issues faster. Service agents are freed from mundane and repetitive tasks so they can focus on solving complex problems. And the entire

State of Sales. 4th Edition

For the fourth edition of our “State of Sales” report, Salesforce Research surveyed nearly 6,000 sales professionals worldwide to discover: How inside and outside reps are adjusting to new expectations from leaders and customers The evolving responsibilities and elevated importance of sales operations New growth strategies and tactics that sales leaders are adopting amid a

Workforce Engagement Drives Customer Satisfaction

A New IDC survey reveals how contact centres in Europe can optimise both employee and Customer Experiences. International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. IDC helps IT professionals, business executives, and the investment community make fact-based decisions