Toegang tot data is – voor iedereen en overal – een zakelijke vereiste. Data bieden antwoorden op de meest dringende zakelijke uitdagingen van vandaag, zoals de noodzaak om meer te doen met minder. Maar veel data moeten nog worden ontsloten. In deze gids leggen we uit hoe governance in Tableau vertrouwen creëert door middel van
Every business is now a data business, and this evolution has significantly impacted the means to manage data. Processes that once worked fine to capture, store, process, and manage data have been outpaced by the growth in volume and varieties of business data, exposing vulnerabilities in information architectures. Business demands that data management programs be
Access to data—by everyone, everywhere—is a business imperative. The answers to today’s most pressing business challenges, like the need to do more with less, lie in the data, just waiting to be uncovered. This guide will explain how governance in Tableau creates trust and confidence by establishing controls, roles, and repeatable processes across three main
Data has the potential to transform your business. When you promote datadriven decision making at every level, you can anticipate business trends, deploy resources efficiently, and maximize revenues by equipping your teams with the insights they need to make better and faster decisions. And it all starts with connecting people with unified data.
Customers expect a seamless, effortless experience when they contact support. Today, that interaction lives on a variety of channels. In response, businesses have added (and continue to add) a host of new digital service channels to keep up with customer demands and to stay ahead of competitors.
In the era of the connected customer, delivering a superior, end-to-end customer experience has never been more important. In fact, according to the Customers 2020 report, customer experience has overtaken price and product as the key brand differentiator. To put it simply — the future of business success relies on providing superior customer service.
We bring companies and customers together. Salesforce Digital 360 empowers companies in every industry to get more from digital from the moment of inspiration to the shopping journey, and beyond the purchase. Today’s customers expect a connected digital experience, all on their terms. Salesforce Digital 360 will help companies build loyalty that lasts a lifetime
Vor der Einführung hybrider Arbeitsmodelle, die es Mitarbeiter: innen ermöglichen, von zu Hause aus zu arbeiten, sah der Callcenter-Alltag in etwa so aus: ein geschäftiges Großraumbüro, Agent:innen mit Headsets an Schreibtischen – ausgestattet mit Tischtelefonen und Monitoren – und Vorgesetzte, die unermüdlich ihre Runden drehen. Eingehende Anrufe erreichen verfügbare Agenten, die eiligst in mehreren Bildschirmmasken
Automation gets rid of complexity, improves the customer experience, and helps your people do what they do best. Aided by automation, middle- and back-office employees can easily collaborate with support staff to resolve issues faster. Service agents are freed from mundane and repetitive tasks so they can focus on solving complex problems. And the entire
For the fourth edition of our “State of Sales” report, Salesforce Research surveyed nearly 6,000 sales professionals worldwide to discover: How inside and outside reps are adjusting to new expectations from leaders and customers The evolving responsibilities and elevated importance of sales operations New growth strategies and tactics that sales leaders are adopting amid a