Forrester evaluated the seven most significant social suites based on two categories: current offering and strategy. The Forrester report states, “Sprinklr has expanded beyond social media into multiple customer communication channels, and its visionary bet on AI equips marketers with a future-focused social suite.” Get the full report to see how we stack up among
The Intelligent CX Revolution: How AI is Changing the Game, is an IDC whitepaper sponsored by Sprinklr that explores the transformative role of artificial intelligence (AI) and generative AI (GenAI) in customer experience (CX) strategies. It highlights how these technologies are reshaping business models, driving operational efficiencies, and delivering personalized customer interactions. The report underscores the evolving importance of CX as a strategic enterprise priority, beyond its traditional roles in marketing and contact centers.
Organizations of all sizes have embraced digital transformation to drive growth and meet objectives, a process accelerated by the global pandemic. IT teams had to migrate many applications to the cloud more quickly than planned, increasing cybersecurity risks and straining infrastructure teams due to numerous new, platform-specific security tools. As public cloud adoption and data
Organizations have realized that achieving their digital acceleration goals requires applications to reside anywhere needed to meet business outcomes, including data centers, multi-clouds, and edge computing environments. However, these distributed environments introduce significant complexity and risks, compounded by cybersecurity skills shortages and the lack of a unified security solution. These challenges create substantial barriers to
Companies are increasingly pursuing a cloud-first strategy by developing and deploying applications with the cloud in mind. With the majority of organizations adopting a hybrid or multi-cloud approach to support various use cases and work models, the attack surface has significantly broadened, making securing today’s cloud environments more critical and increasingly complex. The 2024 Cloud
For European businesses, the complexity and risk associated with value-added tax (VAT) has only increased. With constantly evolving rules, rates and requirements for periodic and real-time reporting, the challenge of accurately managing VAT on every transaction across your business has never been bigger. Businesses running SAP have the opportunity to extend the power of their
The development of Large Language Models (LLMs) and their practical applications, such as generative AI, are redefining the field of Artificial Intelligence. The use of prototyping is essential for developers to experiment, iterate and refine their applications driven by large language models. In this whitepaper, NTT DATA explains the key role of prototyping in transforming AI concepts into actionable solutions.
Join Diligent for an exclusive in-person breakfast briefing on Wednesday 8 November at the Brussels Marriott Hotel Grand Place, Rue Auguste Orts, Grand Place 3-7, 1000 Bruxelles. This event will be a great opportunity to network with other industry leaders and to learn about building resiliency in times of uncertainty around ESG and GRC alongside our panel
With risks around every corner, directors and executives need technology that can evolve as quickly as the business environment. Otherwise, they may fail to make the right decisions at critical times — and expose their organizations to costly risks. It’s a lot to keep up with. But with this checklist, organized into four key competencies of
Entity management technology may just be the “silver bullet” your C-suite is looking for. And with this guide, your team will be equipped to: Overcome the three most common challenges of entity management Identify best practices for meeting entity management requirements head-on Use robust technologies to help your organization gain a strategic advantage