Benelux

The future of AI 2022: Progressing AI maturity in the contact center

CX leaders recognize the potential of AI to improve the speed, accuracy, and efficiency of customer service and are planning to expand investments in it accordingly. However, the ambition of these investments has scaled back over the past year as organizations look to overcome challenges relating to core infrastructure, mindsets, processes, and policies. This report

Top Five Risks When Operating in the Cloud

Most organizations today operate in the cloud. While this simplifies operations in many ways, it comes with its own set of risks that can significantly impact your bottom line — in 2021, the average cost of a public cloud breach was $4.8 million.* As you operate in the cloud you need to be aware of

How to Build an Effective Data Security Strategy

Data security has always been a top priority for you. But flexible work environments and cloud services have altered how and where your employees can connect and in turn, where your data resides. The more spread out your data is, the less visibility and control you have. As a result, 66% of organizations have experienced