Forrester evaluated the seven most significant social suites based on two categories: current offering and strategy. The Forrester report states, “Sprinklr has expanded beyond social media into multiple customer communication channels, and its visionary bet on AI equips marketers with a future-focused social suite.” Get the full report to see how we stack up among
The Intelligent CX Revolution: How AI is Changing the Game, is an IDC whitepaper sponsored by Sprinklr that explores the transformative role of artificial intelligence (AI) and generative AI (GenAI) in customer experience (CX) strategies. It highlights how these technologies are reshaping business models, driving operational efficiencies, and delivering personalized customer interactions. The report underscores the evolving importance of CX as a strategic enterprise priority, beyond its traditional roles in marketing and contact centers.
Social media is one of the key touchpoints for today’s businesses when it comes to delivering great customer experiences. But with 45% of brands using more than 5 tools to manage their CX across channels, there is a huge disconnect between user expectations and customer journeys, which results in dissatisfaction and disconnected experiences. Enterprise Strategy