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Today’s OT Systems Need IT Security Capabilities

Industrial companies need strong OT cybersecurity programs to deal with today’s sophisticated threat environment. Facilities have become prime targets for ransomware and sophisticated nation-state attacks. Insecure IoT devices, cloud connections, and increased use of remote access have exploded the pathways for attacks on critical systems. This ARC report describes the major gaps in today’s OT

Empower Digital Transformation by Protecting Converged IT and OT

Operational technology (OT) networks, which control equipment in critical infrastructures such as utilities and manufacturing assembly lines, have traditionally been kept separate from information technology (IT) networks, which control data in organizations. This ebook identifies and discusses the drivers of IT and OT network convergence. It also highlights the technologies that asset owners should deploy

Causes and Consequences of IT and OT Convergence

Why Security Must Cover the Entire Attack Surface Until recently, operational technology (OT) and information technology (IT) had completely different purposes and were on separate, independent networks. But digital transformation (DX) is forcing the merger of the networks to reduce costs, increase productivity, and gain or maintain competitive advantage. A growing number of sectors are

5 security best practices for Linux at the intelligent edge

In 2022, more than 25,000 CVEs were reported, a 25% increase over 2021. New cybersecurity mandates and stricter supply chain security policies are direct responses to the increasing threat landscape for critical infrastructure systems. Software developers building and deploying Linux platforms for intelligent edge devices and systems are feeling the impact. A stronger security posture

The State of Customer Experience

The State of Customer Experience is an ongoing series of consumer and business research related to customer experience (CX). This is the second global survey, executed in April and May 2021 on behalf of Genesys by an independent research firm. It includes insights from 2,629 consumers and 690 CX executives across multiple industries drawn from

The Connected Customer Experience: CX defines brand success for consumers today

The COVID-19 pandemic profoundly changed the ways in which people live, work and interact with friends, colleagues and businesses. In this new global report, Genesys surveyed over 11,000 consumers across the US, Latin America, Europe and Asia-Pacific to understand how the pandemic affected people’s health, happiness, and social and professional interactions — and how businesses

2022 Contact Center Buyer’s Guide

The start of 2022 marks two years since the COVID-19 pandemic began. And now it’s clear: The global pandemic has permanently changed the way we live, work and do business. Customer experience (CX) leaders are prioritising solutions that give organisations the agility needed for swift, sustainable differentiation — no matter what changes the future holds.